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IT Service Management (ITSM)
Join us for a series of IT Service Management seminars, presented by industry experts and top trainers from New Horizons Computer Learning Centers. Choose from a variety of topics covering ITSM best practices for your organization. Learn about policies & procedures, along with improvement strategies to meet customer needs.
Students will be introduced to basic concepts used in IT service management. Students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.
Learn the importance of an effective framework to enable business value. Delve into the elements of ISACA’s evolutionary framework to understand how COBIT 5 covers the business end-to-end and helps you effectively govern and manage enterprise IT.
This two-day course provides both the practice and the theory of planning and managing agile projects using methodologies such as scrum, XP (eXtreme Programming), and lean project management methodologies.
This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.
Managing Across the Lifecycle provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL Service Lifecycle....
TIL Service Capability Modules focus on a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to develop an ITIL specialism...