IT Service Management

"Today's problems come from yesterday's solution." – Peter Senge | The Fifth Discipline

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All time zones are listed as CST

IT Service Management (ITSM)

Join us for a series of  IT Service Management seminars, presented by industry experts and top trainers from  New Horizons Computer Learning Centers. Choose from a variety of topics covering ITSM best practices for your organization. Learn about policies & procedures, along with improvement strategies to meet customer needs.

8:30am – 9:30am CST: PMBOK v6 What's New?
Major changes in newest version of PMBOK V6.
9:45am – 10:45am CST: ITIL: The Beginner's Guide to Processes & Best Practices
In this session we will have an overview of some of the ITIL processes and ITIL as a Best Practice. In the fast-paced and competitive world of Information Technology, business and technology can change at an alarming rate. What grows ever more important, is the need for services for our customers and for our customers to realize the value of that service. ITIL is much more than a non-prescriptive framework. It has a myriad of processes that when put into place, provide value to the customer. We will overview some of the higher-level processes within Service Strategy, Service Design, Service Transition, Service Operation, and CSI.
11:00am – 12:00pm CST: What's new in ITIL?
Is it Version 4 or a 2019 Edition. We'll see.
12:15pm - 1:15pm CST: CSI, it's not a TV series on CBS
Is CSI, Continual Service Improvement really a LifeCycle phase or something bigger?
1:30pm - 2:30pm CST: The 5 stages of ITIL
Talk about the basic purpose of each phase of ITIL and the value they bring.
2:45pm - 3:45pm CST: Top 8 project management reporting tools
Top-level project managers and leaders are in high demand. This session discusses the top eight Microsoft Project analytical and reporting tools to aid in effective decision making.
4:00pm - 5:00pm CST: Lean Six Sigma Overview of the 5 Phases
Lean Six Sigma is an important means of rooting out problems/issues in a manufacturing environment. However, the same principles are being used to detect problems and correct processes in non-manufacturing environments as well. In this webinar, the 5 Phases of Six Sigma (DMAIC—Define, Measure, Analyze, Improve, and Control) will be discussed, explaining the purpose of each and the value each phase brings.
ITSM
Enroll in an IT Service Management Class

Students will be introduced to basic concepts used in IT service management. Students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Learn the importance of an effective framework to enable business value. Delve into the elements of ISACA’s evolutionary framework to understand how COBIT 5 covers the business end-to-end and helps you effectively govern and manage enterprise IT.

This two-day course provides both the practice and the theory of planning and managing agile projects using methodologies such as scrum, XP (eXtreme Programming), and lean project management methodologies.

ITSM
Enroll in an IT Service Management Class

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.

Managing Across the Lifecycle provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL Service Lifecycle....

TIL Service Capability Modules focus on a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to develop an ITIL specialism...

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